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No Hot Water At All: What to Check, in Order

Nothing, rather than not enough. That distinction narrows the cause down a long way before anyone visits.

Answer first

None at all is a different fault from not enough. On a gas heater the causes are the pilot, the thermocouple or the gas supply; on an electric one they are the breaker, the upper element or the high-limit reset. Which type you have decides where to start.

HeaterRelay is a referral service, not a contractor. We connect homeowners with independent contractors. Contractors are required to hold whatever credential their state or municipality demands. Every state page sets out who licenses plumbers there and where to check, so you can confirm before work begins. We carry out no work, we sell no equipment, we do not set prices, and we never charge homeowners anything — the contractors in our network pay us when we route them a call.
1

First, which kind of heater

The fault lists barely overlap, so this is the question that has to be answered first. A metal flue rising from the top of the tank means gas. No flue, and small access panels on the side, means electric. On the gas or electric page there is more on telling them apart.

2

If it is gas

Total loss of hot water on a gas heater usually means the burner is not lighting. The pilot may be out; the thermocouple that proves the flame to the gas valve may have failed, which shuts the gas off deliberately; or the gas control valve itself may be finished.

A pilot that lights and then dies within a minute of releasing the control knob is close to a signature of a failed thermocouple.

If you smell gas, do not troubleshoot. Leave, and call your gas utility from outside.

3

If it is electric

Electric heaters have no flame to lose, so total loss usually means power or a safety cut-out rather than a burner. Check the breaker first. Then look for the high-limit switch behind the upper access panel — a small red reset button that trips when the water has overheated.

A high-limit that trips again after resetting is telling you something real, usually a stuck thermostat. Repeatedly resetting it is not a repair.

4

If it is oil, or there is no tank

In fuel-oil regions many houses make hot water indirectly, off the boiler rather than in a heater of their own. If your hot water disappears but the house still heats, or it fails only in summer when the boiler is otherwise idle, the fault is likely at the boiler.

5

What this rules out

If the tank is producing no heat at all, sediment is not the cause and the anode rod is not the cause. Both of those shorten a heater's life and degrade its output; neither stops it dead.

Know the fuel and the symptom? That is most of the call.Gas and electric heaters fail in almost entirely different ways, so saying which you have gets you to the right person faster. We route the call and never charge you for it. Water heaters are what we write about; the number goes further.

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Call (866) 871-2892